IT Technician

Education

Bethune-Cookman University | Daytona Beach, FL ^{August 2021 - May 2025}
Bachelor of Science | Computer Information Systems | GPA 3.3
Orange Technical College (East Campus) | Orlando, FL ^{August 2019 - April 2021}
Certificate Degree | Information Technology | GPA: 4.0

Certifications

CompTIA A+: Certified Since April 27, 2021 Expires: January 10, 2028
CompTIA Network+: Certified Since July 5, 2024 Expires: January 10, 2028
CompTIA Security+: Certified Since January 10, 2025 Expires: January 10, 2028
CJIS Certification: Certified Since January 10, 2025 Expires: January 10, 2026
LPI Linux Essentials: In Progress Expires: N/A
CCNA: In Progress Expires: N/A

Technical Skills

Programming Languages: Python, HTML, CSS, MySQL, Powershell
Development/Project Tools: GitHub, NetBox, Jira, Slack, OpenSSL, PuTTY, Wireshark, Notepad++, Active Directory
Operating Systems: macOS, Linux, Windows, IOS, Android
Soft Skills: Communication, Leadership, Attention to Detail, Customer Service, Teamwork, Problem Solving

Work Experience

City of Daytona Beach | Information Technology Intern | Daytona Beach, FL | ^{December 2024 - Present}

Assisted with installing, configuring, and maintaining hardware and software systems across the city’s public buildings and the police department, as part of their disaster recovery plan.

Provided technical support and troubleshooting for end-users, resolving issues with workstations, printers, and other IT equipment through ticketing systems.

Collaborated with IT teams to ensure network security, connectivity, and adherence to best practices for city operations.

Gordon Food Service | Network Administrator Intern | Plant City, FL | ^{May 2024 - July 2024}

Decommissioned 100+ obsolete Cisco hardware components as part of a comprehensive network upgrade for a 500,000 sq ft distribution center.

Established and maintained 50+ connections to core server interfaces, creating and assigning IP addresses to enhance configuration accuracy.

Utilized NetBox to streamline IP allocation processes, boosting documentation accuracy by 35% and improving network reliability.

Orange Technical College | Teacher Assistant | Orlando, FL | ^{Jan 2020 - May 2020}

Diagnosed and resolved hardware/software issues for 30+ devices weekly, maintaining lab efficiency for students.

Reimaged 50+ laptops and desktops monthly, ensuring consistent functionality for instructional purposes.

Analyzed bi-weekly equipment performance reports to identify and resolve recurring technical issues.

Technical Projects

HTML & CSS Website

Objective: Demonstrated proficiency in HTML and CSS by creating a fully functional music store webpage for a Final Exam.
Tools/Technologies: HTML, CSS, Notepad++
Tasks:
- Designed and implemented a responsive website layout for a fictional music store.
- Integrated a working contact form using HTML forms.
- Created an intuitive navigation system to enhance user experience.

Home Lab | Windows Server 2019 Environment

Objective: Developed a simulated enterprise network environment for Active Directory management and networking practice.
Tools/Technologies: Windows Server 2019, VirtualBox, PowerShell, DHCP, ADUC
Tasks:
- Configured a Windows Server 2019 domain controller with Active Directory roles.
- Automated the creation of over 500 user accounts using a custom PowerShell script and a .txt file as input.
- Set up DHCP to assign IP addresses dynamically across the virtual network.

Travel Router

Objective: Build a portable and secure travel router using a Raspberry Pi to ensure privacy and reliable internet access while on the go.
Tools/Technologies: Raspberry Pi, OpenWRT, VPN, Shell Scripting
Tasks:
- Configured OpenWRT to manage Wi-Fi networks and routing.
- Implemented VPN for secure and encrypted internet connections.
- Created scripts to streamline network selection and optimize connection speeds.

Password Strength Analyzer/Generator

Objective: Aim to enhance password security awareness by providing users with real-time feedback on their password strength, checking passwords against a database of known breaches using the Have I Been Pwned API, and offering a customizable password generator to help users create stronger, more secure passwords.
Tools & Technologies: JavaScript, Node.js, Express.js, HTML, CSS, Have I Been Pwned API, GitHub, Render
Tasks:
- Developed a full-stack Password Strength Analyzer that evaluates password security and checks against breach databases.
- Designed a customizable password generator allowing users to specify length and character types for secure password creation.
- Implemented secure API calls to ensure user passwords remain private while being checked for compromise.

Activities & Leadership